Privacy Policy
Last updated: May 27, 2025
1. Overview
Finest Solutions LLC ("Health-Hub," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your personal information when you visit https://health-hub.ai (and any sub-domains, mobile apps, or linked services) or otherwise use our AI-powered clinic-management platform (collectively, the "Platform").
By accessing or using the Platform, you confirm that you have read and understood this Policy. If you do not agree, please do not use the Platform. We may amend this Policy at any time; changes take effect upon posting, and continued use constitutes acceptance. This Policy is incorporated into and governed by our Terms of Service.
2. Information We Collect
We collect two broad categories of data (together, "Information"):
| Category | Examples |
|---|---|
| Personal Information (identifies or can reasonably identify you) | • Name, email address, phone number, clinic name, job title, department • Patient data you choose to store (e.g., appointment history, contact details) • Billing or payment information |
| Non-Personal Information (does not identify you on its own) | • Browser type, device IDs, IP address, referral URLs • Usage analytics, interaction logs, aggregated statistics |
2.1 How We Collect Information
| Source | What We Collect |
|---|---|
| Directly from you | Forms, account sign-up, demo requests, surveys, chat interactions |
| Automatically | Cookies, pixel tags, SDKs, log files (see Cookie Notice) |
| From third-party partners | Channel integrations (WhatsApp, Meta, SMS gateways), data-enrichment vendors, EHR/practice-management systems you connect |
3. How We Use Personal Information
We process Personal Information to:
- Provide & maintain the Platform — authentication, appointment scheduling, unified inbox, AI reception, HIPAA-ready communications.
- Improve & develop products — analytics, bug fixes, feature testing, machine-learning models. We do not retain Personal Information to train generalized AI models outside the Platform.
- Customer support — onboarding, troubleshooting, eligibility verification for offers.
- Business operations — accounting, billing, compliance auditing, fraud prevention.
- Marketing & communications — product updates, newsletters, webinars, personalized ads (per your preferences).
- Legal & security — enforce Terms, protect rights, comply with laws.
3.1 Legal Bases (EEA/UK)
We rely on consent, contract necessity, legal obligation, and legitimate interest (e.g., product improvement, direct marketing) as appropriate.
3.2 Retention
We keep Personal Information only as long as necessary for the purposes above or as required by law. When no longer needed, it is deleted or anonymized.
4. How We Protect Information
We apply administrative, technical, and organizational safeguards aligned with HIPAA, GDPR, ISO 27001, SOC 2, and our own HUBI Guard security program. Measures include encryption in transit and at rest, access controls, penetration testing, and staff training. No system is 100% secure; if you suspect a security issue, email contact@health-hub.ai immediately.
5. When We Share Information
| Recipient | Purpose | Safeguards |
|---|---|---|
| Affiliates & subsidiaries | Internal operations consistent with this Policy | Intra-group DPA |
| Service providers | Hosting, analytics, SMS/email gateways, EHR integrations, payment processing | GDPR/HIPAA-compliant DPAs & BAAs |
| Channel partners | Joint offerings, co-marketing (with your consent) | Contractual restrictions |
| Advertising networks | Personalized ads, campaign analytics (cookie-based) | Opt-out mechanisms |
| Legal authorities | Compliance with subpoenas, court orders, regulatory requests | Verified-request protocol |
| Successor entities | Corporate transactions (merger, acquisition) | Advance notice + continued protections |
| With your consent | Any other sharing you authorize | Explicit opt-in |
We do not sell Personal Information for monetary value, and we never share SMS/WhatsApp opt-in consent with third parties without explicit written permission.
6. Children's Privacy
The Platform is not directed to individuals under 18. We do not knowingly collect Personal Information from anyone under that age. If you believe we have done so, please contact us and we will delete the data.
7. "Do Not Track" Signals
Most browsers offer a "Do Not Track" ("DNT") option. The Platform does not currently respond to DNT signals. Manage tracking via our cookie banner or your browser settings.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete Personal Information
- Withdraw consent or object to processing
- Opt out of targeted advertising or profiling
- Receive data portability
- Lodge a complaint with a supervisory authority
To exercise any right, email contact@health-hub.ai or use the in-app Privacy Center. We will verify your identity before acting on a request.
9. International Transfers
We are headquartered in the United Arab Emirates and may process data in other countries. Where required, we rely on:
- Adequacy decisions (e.g., EU–U.S. Data Privacy Framework, where applicable)
- Standard Contractual Clauses or equivalent safeguards
- HIPAA Business Associate Agreements (for U.S. clinics)
EU/UK Article-27 Representative: Gabriel Araujo — gabriel.araujo@finest-solutions.com
10. Contact Us
| Legal Entity | Finest Solutions LLC |
| Address | Sharjah Media City, Al Messaned 515000, Sharjah, United Arab Emirates |
| contact@health-hub.ai | |
| Data Protection Officer | Gabriel Araujo — gabriel.araujo@finest-solutions.com |
| EU/UK Art. 27 Rep. | Gabriel Araujo — gabriel.araujo@finest-solutions.com |
© 2025 Finest Solutions LLC. All rights reserved.